IPFX Desktop Manager Email Voice-mail Issue
When a user gets a voice-mail it should email them as a notification message. With that message you also get a wav file and the ability to hear the voice-mail via the phone using controls embedded in the mail. For some reason the email notification is generated but there are no controls in the email.
Looks like the voice-mail form which is used becomes corrupted.
Looks like the voice-mail form which is used becomes corrupted.
- First go to a working machine and go to Tools\Options\Other\Advanced Options\Custom Forms\Manage Forms.
- Highlight the form Voice-mail and click on Save As.
- Save the file somewhere so you can pick it up from the faulty PC.
- Then move onto the faulty PC.
- Open Outlook and go to Tools\Options\Other\Advanced Options\Custom Forms\Manage Forms.
- In the right hand pane, select the Voice-mail form and click Delete (if they have an entry, if not skip to step 8).
- Close and open Outlook again.
- Go to Tools\Options\Other\Advanced Options\Custom Forms\Manage Forms again and click Install Change the Files of Type to fdm.
- Navigate to where you saved the form file in step 3 and select the filename.fdm file.
- Close all the boxes and now it should work.